At xstylishaccessoriessthhs Lux S.A., we strive to ensure complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about your rights and our procedures.
You may cancel your order at any time prior to shipment. Once we receive your cancellation request, we will process a full refund to your original payment method within 3-5 business days. To cancel an order, please contact our customer service team immediately after placing your order. Please note that cancellation is not possible once your order has entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable except in cases where the return results from our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as processing times may vary. If you've completed these steps and still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and keep you informed throughout the process.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and purchase details.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: xstylishaccessoriessthhs Lux S.A.
Address: 37 Avenue de la Liberté, L-1930 Luxembourg, Luxembourg
Phone: +352 26 75 42 19
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
